Approve or reject a Zelle payment that is in status 'pending decision'. A Zelle withdrawal enters 'pending decision' when the receiving bank flags that the recipient's registered name does not match the name provided. You know your end customer, so you decide: send Decision APPROVE and the payment continues (status returns to 'in progress'), or REJECT and the transaction fails and the funds are returned. A flag that is not answered may expire, in which case the payment fails.

A transaction that is not in status 'pending decision' responds with ErrorCode INVALID_ACTION and the message 'Transaction {TransactionID} is not pending decision.'